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Overview


How does runyourpool.com simplify running my NCAA March Madness Pool?
Our site takes all the work out of running a pool for the NCAA Men's Basketball Tournament. Your pool members come to our site to enter their bracket picks. We allow you to enter your own scoring value for each round of the tournament, set your own bracket submission deadline, and determine tie-break values.

Our error-proof entry form ensures there are no partially completed brackets. At the end of every game of the tournament, we perform all the calculations for you and update your standings. You don't have to collect or manage a single bracket.For more information, see our March Madness Pool information page. (faq #2)


Pool Setup & Administration


I ran a pool with you last season. Do I need to start a new pool this season?
No. In fact, we strongly suggest that you use your existing pool. Your pool settings and members are maintained from one season to the next and you have several member maintenance options available to you. Using a previous season's pool also helps prevent pool member confusion about which account to use, where they entered picks, etc. (faq #41)


I'm reusing my pool from last season. How do I handle new and returning members?
Returning members can simply log in with their existing username and password. If they've forgotten their login information, they can use the 'Forgot username or password' link in the login area. (Note: If you've deleted their 'team' in your pool, they can still login, but will need to create another team in your pool again. They can do this from their 'Pool Memberships' page.)

New members can always join a pool you are reusing from a previous year. You can find instructions to send to these members under the admin menu in your pool. (faq #55)


Do I need to download any software to start using your site?
No. Unlike some pool management software, starting a pool with RunYourPool.com does not require any software download. Your pool is managed completely online, allowing you to manage your pool from any computer with internet access. Simply complete our Pool Setup form and you will have your pool up and running in minutes. (faq #3)


How do I start a new pool?
Starting a new pool is fast and simple. Go to our Pool Setup form and complete the form, including selecting your specific pool settings. After completing the form, you should receive an e-mail containing a link to confirm your pool. You MUST confirm your pool before you can login. (faq #5)


How do people join my pool?
All pools at runyourpool.com are private. Therefore, the pool administrator must inform friends, family, and co-workers that your pool has been setup and how to join it.

We simplify this process by adding a special section to the confirmation e-mail sent out after pool setup. This section contains all the information potential pool members need to join your pool. You can also find this information under the 'Invite Members' link under the admin menu in your pool. (faq #6)


I need to start inviting members to join my pool, but I no longer have my confirmation e-mail containing the specifics of joining my pool. What should I do?
The confirmation e-mail contains instructions on joining your pool that you can forward directly to your potential members. If you no longer have your confirmation e-mail, the instructions for your specific tools can be obtained by following these steps:

1. Log in using your Administrator's username and password and enter your pool.
2. Click the "Text to e-mail potential members" link in the Administrator's Menu.
3. Copy the instructions in the text box.
4. Paste the instructions into an e-mail and send to your potential members.

As an alternative, they can always come to our Join an Existing Pool form. They will need to know the Pool ID and Pool Password, information they will need to get from the Pool Administrator. (faq #42)


Can a member have multiple entries under a single login?
Yes, a member can have multiple entries under a single login. The first time a member creates an account they will choose a username and password for logging in, and a "team" name to represent them in the pool. If they want a second entry in this pool (or a different pool) they simply create a new "team" while logged in. Both team names will exist under the single login.

To create an additional team a member must first log into their account and then a) click the "Create Another Team" button on their My Account page, or b) navigate to our main join page (http://www.runyourpool.com/join.cfm) and proceed to join again. The pool ID and pool password are required for either method. (faq #49)


How can I edit a member's email address?
For security reasons, only a member may update their information (on their Pool Memberships page). If they can't login and no longer have access to the email address on file, the easiest thing to do is delete them and have them join again with a new account. (faq #65)


What is the difference between deactivating and deleting a pool member?
Deactivate a pool member when there is a possibility that you'd will want to reinstate them at a later time. Deactivated members can not login to your pool to view standings, make picks, etc.. However, they are still members of your pool.

Delete a pool member when you want them permanently removed from your pool. Once deleted they can not be recovered. (faq #36)


Making Picks


When will I be able to make my picks?
You will be able to submit bracket picks shortly after the teams are announced on 'Selection Sunday'. (faq #16)


What is a 'play-in' game, or 'play-in' winner?
A play-in game of the NCAA Men's Division I Basketball Championship is a pre-tournament game, played between two teams vying for a spot in the 64 team tournament. Because our brackets only include the 64 team tournament, you don't need to pick the play-in game(s). Instead, you have the option of picking the 'play-in winner' for the first round of the tournament. Once the play-in winner has been decided, this will be replaced with the winning team name. (faq #46)


Reports


What kind of reports are available for my pool?
You can view the currently available reports on our Pool Samples page. We will frequently be adding new reports in an effort to improve the site and improve our customer's experience. We are always looking for our customer's input, so if you have a suggestion for an additional report, please contact us at admin@runyourpool.com. (faq #12)


Do I need to update game results for standings and other reports to be updated?
No. We take care of all the site updating for you. Unlike other pool management software, our pools don't require you to enter results, generate reports, and then upload them to a website. (faq #7)


How frequently are tournament results and my pool's reports updated?
The results and reports are updated after each game is completed in real-time, at which point your reports are cached. If you make changes in between games you may need to wait for the next game to be updated before your changes will be reflected in the reports. (faq #13)


Pricing & Payment


How do I pay for my pool?
The pool administrator can the pool fee by logging into the pool administrator account, entering the pool, and clicking the 'Pay Pool Fee' link under the administrator menu. If you're paying for a pool based on the number of entries, please make sure you wait to pay until you have an accurate count. (faq #51)


Is your service free?
No. We charge a small fee for hosting your pool and calculating results, however we do not distribute winnings in any way. Although we make our services available on a trial basis for the beginning of the NCAA Tournament and the NFL season, your pool will be locked and access denied if the pool fee is not paid by your Pool Administrator. (faq #27)


When do I pay for my pool?
You can pay for the service anytime. However, we recommend you pay only AFTER your pool's pick deadline has passed. This will ensure that you are purchasing the correct number of bracket entries, as all (or almost all) your members' pool entries will have been submitted by that time.

If you choose to pay in advance, please make sure to pick the payment tier that is the right size for your needs (which may NOT be the current pricing tier you are in). You may upgrade your service later by purchasing additional bracket entries, however the cost at that time is $1.00 per bracket with an eight (8) bracket minimum.

A Pay Pool Fee link will be available in the Administrator's Menu.

NOTE: Only Pool Administrators will be allowed to make payment for their pools.

We allow you to run your March Madness pool for free through the first day of the NCAA Men's Basketball Tournament. Once the first game of day 2 of the tournament is updated, you will be required to make payment in order to continue to use the pool management service. (faq #14)


What forms of payment do you accept?
We currently accept Visa, MasterCard, American Express, and Discover.

Payment must be made online. (faq #25)


Miscellaneous


Does RunYourPool collect any fees from members or distribute winnings and/or prizes?
No. Please carefully review the 'Description of Service' section in our Terms of Service. (faq #9)


Do I need cookies enabled in my browser to use your site?
Yes. We use cookies ONLY for security and authentication purposes. Please see our Privacy Statement for more information on how we use cookies. We have provided a Cookie Test page to determine whether or not your browser settings are correct. (faq #18)



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