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NCAA Survivor Specific
COVID-19 and the NCAA Tournament
How can I change my entry name that appears in the reports?
When will I be able to make my picks?
When do I pay for my pool?
When are the standings (and other reports) updated?
Can I add a member's picks for them after the pick deadline?
Can I see my pools standings and results from previous years?
All Pool Types
What is your refund policy?
My member is having trouble logging in? What do I do?
How do I pay for my pool?
I ran a pool with you last season. Do I need to start a new pool this season?
I'm reusing my pool from last season. How do I handle new and returning members?
Is your service free?
Does RunYourPool collect any fees from members or distribute winnings and/or prizes?
What kind of reports are available for my pool?
Can I change the name of my pool?
I'm the pool commissioner and members can't join my pool because it is archived.
What if a member doesn't have an email address?
Do you have an app?
How do I invite members to join my pool?
Is there a phone number I can use to contact support?
I can't remember my username and password. How can I retrieve them?
What is the deadline?
Can I add or change commissioners?
Do I need cookies enabled in my browser to use your site?
How do I start a new pool?
Do I need to update game results for standings and other reports to be updated?
What is the cost to run my pool?
Can I modify my picks once I've submitted them?
How do people join my pool?
What forms of payment do you accept?
I need to start inviting members to join my pool, but I no longer have my confirmation e-mail containing the specifics of joining my pool. What should I do?
Can a member have multiple entries under a single login?
How can I edit a member's email address?
Does the website collect the fee from the participants or do we need to use another resource?
How can I delete my pool?
What is the difference between deactivating and deleting a pool member?
Hey all! The new features launched on the website will be coming to the mobile apps later this week.
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