FAQs

NHL Playoffs Specific

• How can I change my entry name that appears in the reports?
• How do I set set the number of points members get for picking the correct series winners? I notice series length points but not series winners.
• When are the standings (and other reports) updated?
• Can I add a member's picks for them after the pick deadline?
• Can I see my pools standings and results from previous years?

All Pool Types

• What is your refund policy?
• My member is having trouble logging in? What do I do?
• How do I pay for my pool?
• I ran a pool with you last season. Do I need to start a new pool this season?
• I'm reusing my pool from last season. How do I handle new and returning members?
• Is your service free?
• Does RunYourPool collect any fees from members or distribute winnings and/or prizes?
• What kind of reports are available for my pool?
• Can I change the name of my pool?
• I'm the pool commissioner and members can't join my pool because it is archived.
• What if a member doesn't have an email address?
• Do you have an app?
• How do I invite members to join my pool?
• Is there a phone number I can use to contact support?
• I can't remember my username and password. How can I retrieve them?
• What is the deadline?
• Can I add or change commissioners?
• Do I need cookies enabled in my browser to use your site?
• How do I start a new pool?
• Do I need to update game results for standings and other reports to be updated?
• What is the cost to run my pool?
• Can I modify my picks once I've submitted them?
• How do people join my pool?
• What forms of payment do you accept?
• I need to start inviting members to join my pool, but I no longer have my confirmation e-mail containing the specifics of joining my pool. What should I do?
• Can a member have multiple entries under a single login?
• How can I edit a member's email address?
• Does the website collect the fee from the participants or do we need to use another resource?
• How can I delete my pool?
• What is the difference between deactivating and deleting a pool member?