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Head to Head Specific
COVID-19 and the NCAA Tournament
What source do you use for the point spreads? Will they change?
In my Head to Head pool, my members would like to have multiple teams assigned to them.How do I give each person multiple teams?
Can I see my pools standings and results from previous years?
All Pool Types
What is your refund policy?
I ran a pool with you last season. Do I need to start a new pool this season?
How do I pay for my pool?
My member is having trouble logging in? What do I do?
I'm reusing my pool from last season. How do I handle new and returning members?
Is your service free?
Does RunYourPool collect any fees from members or distribute winnings and/or prizes?
What kind of reports are available for my pool?
I can't remember my username and password. How can I retrieve them?
What is the deadline?
Can I add or change commissioners?
Can I change the name of my pool?
I'm the pool commissioner and members can't join my pool because it is archived.
What if a member doesn't have an email address?
Do you have an app?
How do I invite members to join my pool?
Is there a phone number I can use to contact support?
Do I need cookies enabled in my browser to use your site?
How do I start a new pool?
Do I need to update game results for standings and other reports to be updated?
What is the cost to run my pool?
Can I modify my picks once I've submitted them?
How do people join my pool?
What forms of payment do you accept?
I need to start inviting members to join my pool, but I no longer have my confirmation e-mail containing the specifics of joining my pool. What should I do?
Can a member have multiple entries under a single login?
How can I edit a member's email address?
Does the website collect the fee from the participants or do we need to use another resource?
How can I delete my pool?
What is the difference between deactivating and deleting a pool member?
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