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FAQs
NFL Pick 'em Specific
Do the site-entered point spreads change during the week?
What is the deadline for pool members to enter picks each week?
When can pool members start to enter their picks each week?
What game is used for the tiebreaker if there is no Monday Night game or there are two Monday Night games?
How can I change my entry name that appears in the reports?
What happens if a game is cancelled / postponed to a future week?
Does the pool deadline change if there is an early game for a week (for example, a Thursday game in Week 1)?
I'm trying to pick just the early game(s) for a week, but the pick sheet won't let me. Is this a site error?
My players like to see who everyone has picked going into the weekend. Do you have a report that does this?
What if pool members forget to enter picks?
When are the standings (and other reports) updated?
When do your Point Spread pools end?
Do I need to enter the point spreads myself each week?
What can I use for a weekly tiebreak?
When do I pay for my pool?
What game is used for the tiebreaker if there is no Monday Night game or there are two Monday Night games?
Can I add a member's picks for them after the pick deadline?
How does the site determine a winner using the tiebreaker?
Do you send weekly pick reminders to participants?
The point spread is wrong for a specific NFL game. Why?
Can I see my pools standings and results from previous years?
All Pool Types
What is your refund policy?
How do I pay for my pool?
My member is having trouble logging in? What do I do?
I ran a pool with you last season. Do I need to start a new pool this season?
I'm reusing my pool from last season. How do I handle new and returning members?
Is your service free?
Does RunYourPool collect any fees from members or distribute winnings and/or prizes?
What kind of reports are available for my pool?
Can I change the name of my pool?
I'm the pool commissioner and members can't join my pool because it is archived.
What if a member doesn't have an email address?
Do you have an app?
How do I invite members to join my pool?
Is there a phone number I can use to contact support?
I can't remember my username and password. How can I retrieve them?
What is the deadline?
Can I add or change commissioners?
Do I need cookies enabled in my browser to use your site?
How do I start a new pool?
Do I need to update game results for standings and other reports to be updated?
What is the cost to run my pool?
What forms of payment do you accept?
Can I modify my picks once I've submitted them?
How do people join my pool?
I need to start inviting members to join my pool, but I no longer have my confirmation e-mail containing the specifics of joining my pool. What should I do?
Can a member have multiple entries under a single login?
How can I edit a member's email address?
Does the website collect the fee from the participants or do we need to use another resource?
How can I delete my pool?
What is the difference between deactivating and deleting a pool member?
Feature Updates
Hey all! The new features launched on the website will be coming to the mobile apps later this week.
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