Splash Sports, RunYourPool, & OfficeFootballPool are now a unified brand. Rest assured that you are in the right place.
FAQs
NHL Survivor Specific
- How can I change my entry name that appears in the reports?
- When are the standings (and other reports) updated?
- Can I add a member's picks for them after the pick deadline?
All Pool Types
- I ran a pool with you last season. Do I need to start a new pool this season?
- How do I pay for my pool?
- My member is having trouble logging in? What do I do?
- What is your refund policy?
- I'm reusing my pool from last season. How do I handle new and returning members?
- Is your service free?
- Does RunYourPool collect any fees from members or distribute winnings and/or prizes?
- What kind of reports are available for my pool?
- Can I change the name of my pool?
- I'm the pool commissioner and members can't join my pool because it is archived.
- What if a member doesn't have an email address?
- Do you have an app?
- How do I invite members to join my pool?
- Is there a phone number I can use to contact support?
- I can't remember my username and password. How can I retrieve them?
- What is the deadline?
- Can I add or change commissioners?
- Do I need cookies enabled in my browser to use your site?
- How do I start a new pool?
- Do I need to update game results for standings and other reports to be updated?
- What is the cost to run my pool?
- Can I modify my picks once I've submitted them?
- How do people join my pool?
- What forms of payment do you accept?
- I need to start inviting members to join my pool, but I no longer have my confirmation e-mail containing the specifics of joining my pool. What should I do?
- Can a member have multiple entries under a single login?
- How can I edit a member's email address?
- Does the website collect the fee from the participants or do we need to use another resource?
- How can I delete my pool?
- What is the difference between deactivating and deleting a pool member?