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FAQs
Golf Majors Specific
I'm not sure how many members or entries my pool will have. Can people keep joining until the first major starts so I can pay for the correct number of entries?
How frequently are the scoring and standings updated? Does it show live scoring or is the scoring updated after each round?
I chose to setup our PGA majors league by eliminating the worst score and only counting 5 players. Can you tell me if this is per round or per tournament?
Is the pricing per entry per tournament or does each entry count for all tournaments.
What happens if a player misses submitting his picks for one of the tournaments? How does it affect his/her chances of winning the season cumulative competition?
Are we locked in with the same 6 players for each tournament, or can you update them before each major?
Can we edit the player tiers?
What does 'Projected Bonus' mean in the current standings?
What happens if a golfer withdraws?
How does the tiebreaker work? Is it simply the closest score or is it the closest without going over?
What does MDF mean?
If a picked player misses the cut, what happens?
How can I change my entry name that appears in the reports?
Can we select which tournaments are included in our pool?
How will the scoring for the TOUR Championship work?
What is the deadline for making picks?
Can I add a member's picks for them after the pick deadline?
Do you send weekly pick reminders to participants?
Can I see my pools standings and results from previous years?
All Pool Types
What is your refund policy?
My member is having trouble logging in? What do I do?
How do I pay for my pool?
I ran a pool with you last season. Do I need to start a new pool this season?
I'm reusing my pool from last season. How do I handle new and returning members?
Is your service free?
Does RunYourPool collect any fees from members or distribute winnings and/or prizes?
What kind of reports are available for my pool?
Can I add or change commissioners?
Can I change the name of my pool?
I'm the pool commissioner and members can't join my pool because it is archived.
What if a member doesn't have an email address?
Do you have an app?
How do I invite members to join my pool?
Is there a phone number I can use to contact support?
I can't remember my username and password. How can I retrieve them?
What is the deadline?
Do I need cookies enabled in my browser to use your site?
How do I start a new pool?
Do I need to update game results for standings and other reports to be updated?
What is the cost to run my pool?
Can I modify my picks once I've submitted them?
How do people join my pool?
What forms of payment do you accept?
I need to start inviting members to join my pool, but I no longer have my confirmation e-mail containing the specifics of joining my pool. What should I do?
Can a member have multiple entries under a single login?
How can I edit a member's email address?
Does the website collect the fee from the participants or do we need to use another resource?
How can I delete my pool?
What is the difference between deactivating and deleting a pool member?
Feature Updates
Hey all! The new features launched on the website will be coming to the mobile apps later this week.
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