Need Help? Browse our FAQs
Pool Setup & Administration
I ran a pool with you last season. Do I need to start a new pool this season?
No. In fact, we strongly suggest that you use your existing pool. Your pool settings and members are maintained from one season to the next and you have several member maintenance options available to you. Using a previous season's pool also helps prevent pool member confusion about which account to use, where they entered picks, etc. (faq #41)
I'm reusing my pool from last season. How do I handle new and returning members?
Returning members can simply log in with their existing username and password. If they've forgotten their login information, they can use the 'Forgot username or password' link in the login area. (Note: If you've deleted their 'team' in your pool, they can still login, but will need to create another team in your pool again. They can do this from their 'Pool Memberships' page.)
New members can always join a pool you are reusing from a previous year. You can find instructions to send to these members under the admin menu in your pool. (faq #55)
Do I need to download any software to start using your site?
No. Unlike some pool management software, starting a pool with RunYourPool.com does not require any software download. Your pool is managed completely online, allowing you to manage your pool from any computer with internet access. Simply complete our Pool Setup form and you will have your pool up and running in minutes. (faq #3)
How do I start a new pool?
Starting a new pool is fast and simple. Go to our Pool Setup form and complete the form, including selecting your specific pool settings. After completing the form, you should receive an e-mail containing a link to confirm your pool. You MUST confirm your pool before you can login. (faq #5)
How do people join my pool?
All pools at RunYourPool.com are private. Therefore, the pool administrator must inform friends, family, and co-workers that your pool has been setup and how to join it.
We simplify this process by adding a special section to the confirmation e-mail sent out after pool setup. This section contains all the information potential pool members need to join your pool. You can also find this information under the 'Invite Members' link under the admin menu in your pool. (faq #6)
I need to start inviting members to join my pool, but I no longer have my confirmation e-mail containing the specifics of joining my pool. What should I do?
The confirmation e-mail contains instructions on joining your pool that you can forward directly to your potential members. If you no longer have your confirmation e-mail, the instructions for your specific tools can be obtained by following these steps:
1. Log in using your Administrator's username and password and enter your pool.
2. Click the "Text to e-mail potential members" link in the Administrator's Menu.
3. Copy the instructions in the text box.
4. Paste the instructions into an e-mail and send to your potential members.
As an alternative, they can always come to our Join an Existing Pool form. They will need to know the Pool ID and Pool Password, information they will need to get from the Pool Administrator. (faq #42)
How can I edit a member's email address?
For security reasons, only a member may update their information (on their Pool Memberships page). If they can't login and no longer have access to the email address on file, the easiest thing to do is delete them and have them join again with a new account. (faq #65)
When do your NFL Survivor pools end?
Our Survivor pools can be run through the regular season only, or extended into the playoffs if you have members who are still alive. Members' pick history will start fresh for the playoffs, with a separate option to allow team reuse exclusively for the post season. (faq #35)
What is the difference between deactivating and deleting a pool member?
Deactivate a pool member when there is a possibility that you'd will want to reinstate them at a later time. Deactivated members can not login to your pool to view standings, make picks, etc.. However, they are still members of your pool.
Delete a pool member when you want them permanently removed from your pool. Once deleted they can not be recovered. (faq #36)
What is the deadline for pool members to enter picks each week?
The final pick deadline each week is on Sunday at 1PM Eastern (usually the first kickoff). This deadline is shown on the picksheet. Members who wish to pick a Thursday game (or any other early game) must do so by that game's scheduled kickoff time. (faq #76)
Does the pool deadline change for Survivor pools if there is an early game for a week (for example, a Thursday game in Week 1)?
Early games must be picked prior to kickoff of that game. However, if a player chooses not to pick a team in the early game, they have up until the scheduled kickoff of the first game on Sunday to pick a Sunday game or the Monday Night game.
Please note that once the first Sunday game of the week has started, NO picks can be made or modified, including those later on Sunday or Monday night. (faq #48)
What kind of reports are available for my pool?
You can view some of the available reports on the pool information page. We will frequently be adding new reports in an effort to improve the site and improve our customer's experience. We are always looking for our customer's input, so if you have a suggestion for an additional report, please contact us at firstname.lastname@example.org. (faq #12)
How can I change my 'team' name that appears in the reports?
You can change your 'team' name using the 'notepad' icon on the right hand side of the Pool Memberships page. (faq #61)
Do I need to update game results for standings and other reports to be updated?
No. We take care of all the site updating for you. Unlike other pool management software, our pools don't require you to enter results, generate reports, and then upload them to a website. (faq #7)
My players like to see who everyone has picked going into the weekend. Do you have a report that does this?
Yes. In Survivor pools, the main Results & Picks screen will automatically change to reveal everyone's picks.
Prior to the weekly pick deadline, member picks that have already been entered are indicated by the generic text "Pick In". When the deadline passes, picks will be revealed as shown in our sample at http://www.runyourpool.com/samples/survivor/results.cfm (except with a white background behind the pick, to indicate there is no result on that game yet). (faq #31)
When are the standings (and other reports) updated?
Most updates will occur within minutes of the conclusion of a game, however due to the nature of the internet, we make no guarantee about the exact time an update will take place.
Pricing & Payment
How do I pay for my pool?
The pool administrator can pay the pool fee by logging into the pool administrator account, entering the pool, and clicking the 'Pay Pool Fee' link under the administrator menu. If you're paying for a pool based on the number of entries, please make sure you wait to pay until you have an accurate count. (faq #51)
Is your service free?
No. We charge a small fee for hosting your pool and calculating results, however we do not distribute winnings in any way. Although we make our services available on a trial basis for the beginning of the NCAA Tournament and the NFL season, your pool will be locked and access denied if the pool fee is not paid by your Pool Administrator. (faq #27)
How does your pricing structure work?
Pricing for the runyourpool.com service is based on the total number of members in your pool. See the pricing table on the NFL Pool Pricing page. (faq #29)
What forms of payment do you accept?
We currently accept Visa, MasterCard, American Express, and Discover.
Payment must be made online. (faq #25)
When do I pay for my pool?
You can pay for your pool at any time, however, we strongly recommend you pay ONLY AFTER ALL YOUR MEMBERS HAVE JOINED. Paying for your pool will cap your member limit, preventing new members from joining when your limit has been reached (unless you decide to upgrade and pay for a block of additional members at a higher per member rate).
Only Pool Administrators will be allowed to make payment for their pools. The payment link can be found in the 'Administrator Only' menu.
We allow you to run your NFL pool for free through the first week of the NFL season. Once first game is updated in Week 2, you will be required to make payment in order to continue to use the pool management service. On screen prompts, at that time, will ask you to pay if you have not already done so.
My member is having trouble logging in? What do I do?
Send them to our username/password recovery page.
Does RunYourPool collect any fees from members or distribute winnings and/or prizes?
No. Please carefully review the 'Description of Service' section in our Terms of Service. (faq #9)
Do I need cookies enabled in my browser to use your site?
We have provided a Cookie Test page to determine whether or not your browser settings are correct. (faq #18)