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FAQs
Men's NCAA Bracket Specific
COVID-19 and the NCAA Tournament
How can I change my entry name that appears in the reports?
How does runyourpool.com simplify running my NCAA March Madness Pool?
How do I make my bracket picks?
When will I be able to make my picks?
When do I pay for my pool?
How many bracket entries can I submit?
How frequently are tournament results and my pool's reports updated?
When are the standings (and other reports) updated?
Is the winner of the 'combined points' tiebreaker the person closest to the actual combined score or the closest without going over?
Can I prevent pool members from submitting more than one bracket entry?
Do pool member's pick the 'play-in' games?
What is a 'play-in' game or 'play-in' winner?
Can I add a member's picks for them after the pick deadline?
Can I see my pools standings and results from previous years?
All Pool Types
What is your refund policy?
My member is having trouble logging in? What do I do?
How do I pay for my pool?
I ran a pool with you last season. Do I need to start a new pool this season?
I'm reusing my pool from last season. How do I handle new and returning members?
Is your service free?
What kind of reports are available for my pool?
Does RunYourPool collect any fees from members or distribute winnings and/or prizes?
Can I change the name of my pool?
I'm the pool commissioner and members can't join my pool because it is archived.
What if a member doesn't have an email address?
Do you have an app?
How do I invite members to join my pool?
Is there a phone number I can use to contact support?
I can't remember my username and password. How can I retrieve them?
What is the deadline?
Can I add or change commissioners?
Do I need to update game results for standings and other reports to be updated?
How do I start a new pool?
What is the cost to run my pool?
Do I need cookies enabled in my browser to use your site?
What forms of payment do you accept?
How do people join my pool?
Can I modify my picks once I've submitted them?
I need to start inviting members to join my pool, but I no longer have my confirmation e-mail containing the specifics of joining my pool. What should I do?
Can a member have multiple entries under a single login?
How can I edit a member's email address?
Does the website collect the fee from the participants or do we need to use another resource?
How can I delete my pool?
What is the difference between deactivating and deleting a pool member?
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